Refund Policy

We want you to be completely satisfied with your purchase at Zyem cart. Under the UK Consumer Contracts Regulations, you have rights regarding returns and refunds.

1. 14-Day Right to Cancel / Return Period

You have 14 days from the date you receive your order to request a return and refund.

2. Return Eligibility & Exclusions

To be eligible for a return:

  • Items must be unused, unworn, and in the same condition that you received them.

  • Items must be in their original packaging with all tags attached.

Hygiene & Safety Exceptions: Due to health and safety standards, certain items cannot be returned once opened or unsealed:

  • Fragrances & Skincare Products: Must be unopened, unused, and in their original sealed packaging.

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

3. How to Start a Return

  1. Contact us at zyemgroupltd@gmail.com with your order number and reason for return.

  2. If your return is accepted, we will send you instructions on where to send your package.

  3. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

Unless the item is defective or incorrect, the customer will be responsible for paying the return shipping costs. We recommend using a trackable shipping service.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original payment method within 5 to 10 business days.

Connect With Us

We are always here to help you find your next signature item or assist with your order.

  • Company Name: ZYEM GROUP LTD
  • Registered Address: Suite RA01 195-197, Wood Street, London, E17 3NU, United Kingdom
  • Customer Support Email: zyemgroup@gmail.com